Frequently Asked Questions

TFI Outreach and Affiliate memberships can be renewed online. Outreach and Affiliate members can renew their membership by purchasing a new one via the Membership Overview page, which can be found here. 

Lost your membership card? 
We no longer issue printed membership cards and instead, we will email you your membership number and expiry date in your "welcome" email when you join. The email will be sent to the email address used to make the membership purchase.  Please check your spam folder and if you can't find that email, please contact us. 

After you become a TFI member, look for a "welcome" email in your inbox. It will be emailed to the email address used to pay for your membership, and will arrive within 2 business days of purchase.  Please check your spam folder and retrieve this email as it contains your membership number, expiration date and it explains how to book a mentoring appointment. If you can't find it, please let us know and we'll email it to you again.

The membership is valid starting the day it is purchased.

All TFI memberships are valid for one full year from date of purchase unless otherwise stated. If you renew your membership before the current one expires, we'll simply add 12 months to your current membership, and 120 additional minutes of free mentoring time to your account so that you don't miss out.

The membership is active immediately upon purchase.

A Membership is non-transferable and is issued to the purchaser. The only exceptions are for student group purchases and if you're buying a membership for a friend. If you're buying one for a friend, please email us immediately after making your purchase and tell us the name and email address of the lucky recipient. 

No, a TFI membership is valid only for the individual who made the purchase. However, you can invite your partner and co-workers to TFI networking events and to your mentor consultation by paying a small guest fee of $10 + HST per person. Payment must be made in advance, and your guests must accompany you at all times. Guests are not allowed to participate on their own.

TFI makes no claims about the accuracy of the e-lists and guidebooks we sell. We would love to keep our resources up to date but businesses, telephone numbers and emails change constantly and as a not-for-profit, we simply do not have the staffing to maintain the accuracy of the lists on a regular basis. All sales are final; purchase at your own discretion.

Your order will be emailed to you within 4 business days of purchase. Please ensure you have tfi@fashionincubator.com in your safe senders list, especially those who use Outlook. Please remember to check your spam and junk folders as well.

Please retain the confirmation email for proof of purchase verification.

Yes. Due to the nature of the products, your shipment will be delivered once to the email address you've entered.

Online documents with password protection are valid for one week from the day the email is sent. after the order is fulfilled therefore we highly recommend that you save all e-lists and guide books to your computer immediately upon receipt of delivery.

No. All products are copyright protected and therefore must not be shared online in any circumstance. Each order is electronically monitored to ensure the order has been delivered and opened, and that there is no unauthorized sharing.  Please be aware that additional charges may apply if unauthorized sharing has been tracked.

No. All products are copyright protected and therefore must not be shared online in any circumstance. Each order is electronically monitored to ensure the order has been delivered and opened, and that there is no unauthorized sharing. Please be aware that additional charges may apply if unauthorized sharing has been tracked.

No. Tickets are not available for purchase at the venue. Please purchase online using the link provided in the event description.

Hard copy tickets to events and seminars will not be mailed to you.  For online webinars, a meeting link will be shared with you along with a digital confirmation.  For in-person events, please present your email confirmation receipt upon arrival at the venue for entry as only registered members and guests will be permitted entry.

For purchases made from the TFI site, we accept Visa, Mastercard, American Express, Discover, Diners Club, Interac, Apple Pay, Google Pay & PayPal. We do not accept Debit or Visa Debit. We also do not accept cheques or cash.

Oh no! Please try an alternative payment method or call your bank to find out why the transaction was not approved. If you are still experiencing issues, please email us.

All prices are listed in Canadian Dollars (CAD) and will be charged to your payment method as such. TFI is not responsible for any additional fees your bank or creditor may apply.

Please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. If it’s still not working, please email us.

Promo codes can only be used one time and typically expire within 48 hours.

No. We have suspended printing membership cards to be more sustainable and environmentally-friendly. Your membership number and expiry date will be emailed to you within 2 business days of purchase.

No. All of TFI's solutions are virtual, including our e-lists and guide books. Your order will be emailed to you within 4 business days of purchase.

Oh no! It can take us up to 4 business days to process your order which will be sent to the email address used to make the purchase. We electronically track all fulfillments to ensure that the item was received and opened. Please check your junk and spam folders to see if it it was redirected there. If you still are experiencing issues, please email us.

Due to the nature of the products, no returns, refunds or exchanges will be given. If you would like to speak with us about your recent purchase, please email us.

No. All memberships are non-refundable and non-exchangeable. 

No. All e-lists and guide books are non-refundable and non-exchangeable.

TFI members received 120 minutes of FREE mentor consultation time within their membership year. Leftover time cannot be rolled over into the next membership year so it's best that you use up your 120 free minutes in one year. You can meet with someone for 30 or 60 minutes.

Please read the descriptions of our mentors on our website and choose the person who you think has the skills and experience to answer your questions. Don't worry if you make a mistake as we read each request to ensure that you've chosen the most appropriate mentor. If we think there is someone better qualified to help you, we will let you know. 

Mentor consultations and meetings are held virtually via Zoom, Google Meet, WebEx or other forms of virtual meet-ups. Consultations take place during regular business hours in the Eastern Time Zone. 

If you need to cancel your mentor consultation appointment, please email us with a minimum of 2 business days prior notice. If you miss your appointment, or don't provide enough cancellation notice, the time alloted for the appointment will be deducted from your total consultation time for that membership year.

Mentor consultations are private and exclusive to the person who is a TFI member. If you wish to have a guest or guests join the meeting, there is a $10 + HST guest fee, per person, per meeting. Click here to remit a guest fee per person. Once payment is received, we will confirm with your mentor who will then send you a meeting link. 

Please note that mentors will not commence the appointment if there is someone joining you, who was not previously confirmed by TFI.

TFI mentors can provide advice and direction but they are not able to do any work for the member while volunteering for TFI. However, some mentors offer private consulting services so if they do, you can hire them privately.

All TFI mentors are volunteers with busy schedules and full-time occupations. Because they have work obligations, members are asked to provide a "range" of dates and times when they are available. This improves the chance of getting an appointment more quickly.